Linked by Thom Holwerda on Mon 31st Jul 2006 21:49 UTC
Apple has decided to do away with its discussion support team, a group of forum hosts that have monitored and moderated its user discussion boards, a new report has confirmed. At times, the boards also became a focal point of the online and mainstream media due to questionable moderation practices. To the dismay of customers, it wasn't uncommon for staff members to close or completely remove lengthy discussion threads that brought attention to problems with Apple products that the company had yet to officially recognize. But Apple's decision to do away with its moderation staff has only added to the complaints users have about the boards.