Linked by Thom Holwerda on Tue 4th Apr 2006 18:53 UTC
Privacy, Security, Encryption In a rare discussion on the severity of the Windows malware scourge, a Microsoft security official said businesses should consider investing in an automated process to wipe hard drives and reinstall operating systems as a practical way to recover from malware infestation. "When you are dealing with rootkits and some advanced spyware programs, the only solution is to rebuild from scratch. In some cases, there really is no way to recover without nuking the systems from orbit."
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RE: What a relief!
by Kancept on Tue 4th Apr 2006 20:53 UTC in reply to "What a relief!"
Kancept
Member since:
2006-01-09

I ran a shop for over 7 years here. We used linux and other OSes in the backed. The reason we look at you like that is that most of us charge hourly. I generally pull the HD, slap it on another win-system and disinfect from there, so that their filesystem isn't "live". It gets done, usually fairly well, and it sucks up enough time that we made our money without having the customer think it was so simple.

And before you tear into that, usually if a job was done too fast, clients would think we were lying to them about the repair being needed and not want to pay. You have to find the right balance in your area of too fast vs. gouging.

Customers are fickle and not loyal for the most part, and you have to find the happy medium.

It's also not good form to walk into a repair shop and tell them they should try something. With all the machines on the benches being automated for repair for the most part these days, what do you think we do all day? Right, we surf the web, read up on things, and tinker with our own systems. Most shops aren't a bunch of n00bs with Adaware and spybot.

I now help a library part time and we have DeepFreeze on all their public systems. Every evening when they close, the systems undo anything automatically. All persistent images, nothing gets changed. Works great. The new version allows s writeabre area, which should be fine for most home users once they setup their systems how they want.

Edited 2006-04-04 20:57

Reply Parent Score: 2