Linked by Adam S on Tue 2nd May 2006 00:21 UTC
Apple As a Macbook Pro owner myself, I'm somewhat reluctant to admit that the first generation of Macbooks suffer from an annoying and constant whine and an unaccpetable amount of heat output. Therefore, I will be one of the many calling Apple Support on May 20. May 20th, it's been reported, is "the day the whining ends." OSX86Project has more.
Permalink for comment 120177
To read all comments associated with this story, please click here.
RE[4]: Jus' bitchin'
by sean batten on Tue 2nd May 2006 12:44 UTC in reply to "RE[3]: Jus' bitchin'"
sean batten
Member since:
2005-07-06

I've had a similar experience with Apple build quality. At Christmas I bought 2 iPods, one from a John Lewis (a mjaor UK department store) and one from the Apple website. The one from the store wouldn't hold it's charge and I had to take it back after 2 weeks. The guy in the store told me that they had a 20% return rate on iPods dues to battery and screen issues.

As for the one I bought from the Apple store, after a month it stopped holding a charge. After being passed around various people on the Apple phone line I arranged to take it to an Apple Authorized service center. One week later they gave me a brand new one. It turned out to have the same problem! I rang up and asked for a refund and was told it's Apple policy to repair something three times before giving a refund!!! After making a fuss I finally got my money back.

I've also got an Apple iBook. About a month after it ran out of guarantee the trackpad stopped working. I rang Apple and asked how much it would cost to get it repaired and told me it would cost 235 plus VAT.

I've owned 4 Dells over the last 10 years and they're heavily used. I've never had a single problem with any of them...

Based on all this you can probably guess that I think Apple's build quality sucks. Steve Jobs should spend less time reading about industrial design and focus on how the expensive hardware his shop makes can be made more reliable...

** end-of-rant! **

Reply Parent Score: 4