Linked by Thom Holwerda on Thu 1st Jun 2006 15:24 UTC, submitted by Tom Dickens
Apple "It's not that I despise Apple or the wonderful products it showcases year after year, but the fact that almost every first generation Apple product has serious quality assurance issues bugs me beyond belief. Let's take a look at two of Apple's most successful products, the company's portable music player and its notebook series."
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I dunno...
by timo on Thu 1st Jun 2006 16:06 UTC
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Quality testing is expensive. So it's not too dumb a strategy to (mis)use the customer as a quality tester. If you can keep the balance between that and not alienating your customers, you get a lot of "test subjects" for free. And I think it's very hard to get an Apple customer to the point where they switch (back) to Windows.

Everyone does that, in almost every industry ;)

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