Linked by Thom Holwerda on Thu 1st Jun 2006 15:24 UTC, submitted by Tom Dickens
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Member since:
2006-01-16
Quality testing is expensive. So it's not too dumb a strategy to (mis)use the customer as a quality tester. If you can keep the balance between that and not alienating your customers, you get a lot of "test subjects" for free. And I think it's very hard to get an Apple customer to the point where they switch (back) to Windows.

Everyone does that, in almost every industry