Linked by Thom Holwerda on Thu 1st Jun 2006 15:24 UTC, submitted by Tom Dickens
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Member since:
2005-10-12
"Quality testing is expensive. So it's not too dumb a strategy to (mis)use the customer as a quality tester."
Recalls and rework are about the most expensive things you can do. Quality is not just free, its phenonenally profitable. Having your customers inspect in quality is about the only thing more stupid than having your quality department inspect it in.
I don't know why Apple seems to have so many problems with heat and noise, but suspect its that product design is being done in Marketing. And Marketing at Apple means, lifestyle marketing.