Linked by Thom Holwerda on Thu 1st Jun 2006 15:24 UTC, submitted by Tom Dickens
Apple "It's not that I despise Apple or the wonderful products it showcases year after year, but the fact that almost every first generation Apple product has serious quality assurance issues bugs me beyond belief. Let's take a look at two of Apple's most successful products, the company's portable music player and its notebook series."
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What annoys me...
by Simba on Thu 1st Jun 2006 16:31 UTC
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Is not so much that Apple's first generation products have bugs. That's to be expected... But what really annoys me, is Apple's track record of denying the problems even exist. Of saying a notebook computer that runs so hot you can't use it on your lap is "normal and within specs". And of doing nothing to make things right for their customers who are already paying way above average for what a computer should cost, and therefore, should expect above average customer service, and an above average product. and their legal manuevering where they treat their customers like they are idiots. Do you know what I was told when I complained about the heat on my MacBook Pro and wass told it was normal? I said "A laptop you can't use on your lap is not normal" You know what he told me? "We aren't marketing them as laptops. We are marketing them as notebooks."

That statement, and the way Apple treats their customers who shell out $2,500 on systems, probably ensured Apple has lost me a customer forever.

As a side note, they have even started censoring their discussion forums when customers are complaining about problems on them. I have seen a few threads mysteriously just disappear that were complaining about heat problems and such with the MacBook Pros.

That's what annoys me to no end, and what is totally unacceptable. The fact that Apple pretends glaring and obvious problems don't exist, or are normal and within spec, and then refuses to make things right with their customers. Apple's customers are paying a premium price. They have a right to expect better customer service then they are getting.

Edited 2006-06-01 16:35

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