Linked by Thom Holwerda on Thu 1st Jun 2006 15:24 UTC, submitted by Tom Dickens
Apple "It's not that I despise Apple or the wonderful products it showcases year after year, but the fact that almost every first generation Apple product has serious quality assurance issues bugs me beyond belief. Let's take a look at two of Apple's most successful products, the company's portable music player and its notebook series."
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by Get a Life on Thu 1st Jun 2006 16:42 UTC
Get a Life
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There aren't any problems. Well no problems that everyone else doesn't have, too. Everyone else has problems! Apple customers are just smart-enough to know how to vocalize their problems. la la la la I can't hear you la la la la

Apple customers are pretty loyal, because Apple is typically important to an Apple customer. The brand is part of their lives, basically. If Apple's first gen product has a defect, they will often assume that everyone else's products has more defects. After all, Apple has superior build quality than its competitors. 9 out of every 10 Apple customers know this fact is true. So if there's a defect in their iMac, Dell's computers probably have twice as many defects. If there's a defect in the design of the Mighty Mouse, there's at least three times as many defects in Microsoft's mouse, and the Microsoft mouse has no style anyway. If the MacBook Pro whines at least it's not a Averatec, and anyway it runs OS X.

Apple probably gets more flak because it receives a disproportionate amount of online media attention to its userbase, and probably because it's frequently the target of grandiose claims of quality. It's like a talk show host who has two illegitimate children that are overweight and sexually promiscuous. But defects are defects, and as a customer that has spent at least several hundred dollars on something, you should certainly not want to be a guinea pig.

Personally I'm holding out for the Merom MBP. Not so much because I expect to obtain a defective first generation, but because I think it'd be a better value. I've had no problem encouraging others to purchase Intel-based iMacs and Minis, and none of them have any complaints. But there are certainly legitimate complaints, and if Apple doesn't hold itself to the high standard set by its proponents, people are going to mention it.

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