Linked by Thom Holwerda on Wed 13th Sep 2006 21:10 UTC
Hardware, Embedded Systems Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". The company is investing USD 150m in customer relationships this year, said chairman Michael Dell in New York on Tuesday. He hopes the business plan, called Dell 2.0, will reverse the flagging fortunes of the biggest computer maker in the world. Recent woes have included a poor quarterly earnings report and exploding laptop batteries.
Permalink for comment 162472
To read all comments associated with this story, please click here.
Member since:

Yeah, I'd rather talk to some girl named Racheal with a super thick Southern accent I can barely understand. They just need to move all the call centers to California where they have no accents.

I'd wait until at least a full point release, x.1

Reply Parent Score: 1