Linked by Thom Holwerda on Wed 13th Sep 2006 21:10 UTC
Hardware, Embedded Systems Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". The company is investing USD 150m in customer relationships this year, said chairman Michael Dell in New York on Tuesday. He hopes the business plan, called Dell 2.0, will reverse the flagging fortunes of the biggest computer maker in the world. Recent woes have included a poor quarterly earnings report and exploding laptop batteries.
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RE[2]: Dell Customer Service
by Flatland_Spider on Thu 14th Sep 2006 21:14 UTC in reply to "RE: Dell Customer Service"
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I've sworn off Dell due to their horrible hardware, but I do dread calling their customer support.

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