Linked by Thom Holwerda on Fri 6th Oct 2006 14:27 UTC
Ubuntu, Kubuntu, Xubuntu Canonical is the 65-employee start-up behind a popular version of Linux called Ubuntu. The company is betting that it can win a place in the market using a strategy that dominant Linux seller Red Hat has dropped. Red Hat offers two versions of Linux: Fedora Core and Red Hat Enterprise Linux. Fedora Core is free, but relatively untested and unsupported by Red Hat, while RHEL is supported and certified, but must be purchased. With Canonical's Ubuntu, however, the free and supported versions are identical - the approach Red Hat abandoned in 2003.
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Winder's Support
by fretinator on Fri 6th Oct 2006 22:09 UTC
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I developed software in the Window's world for many years. Technically, Visual Studio was a "supported" product. In addition, we had support incidents we could use because of MSDN subscriptions. The reality ove all those years is that I don't think we eve used any of them. If something wasn't working, if the compiler has a bug, etc., the answer was always much more available though googling, news groups, etc.

Waiting for a meaningful answer from a support "professional" wasn't worth the effort, and usually wouldn't have given a better answer. We just would have had to wait longer.

I suspect paid support is really mostly about having someone to yell at when things go wrong.

p.s., can you tell my 'r' key doesn't work very well!

Edited 2006-10-06 22:10

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