Linked by Thom Holwerda on Mon 16th Oct 2006 21:08 UTC
Who makes the most reliable computers? Lenovo, closely followed by Apple, if you believe online service and support company Rescuecom's latest reliability audit, derived from more than 20,000 calls made by the firm's customers during the second quarter this year. Rescuecom assigned a reliability rating to computer vendors. Lenovo, in its guise as provider of IBM desktops and notebooks, scored 243. Apple attained 201. Third-placed HP/Compaq scored a mere 12. Dell's rating was 4, Gateway -12 and all the rest together scored -16.
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Member since:
2005-07-06
Warning: I am bitter and frustrated.
It's a good thing Lenovo has reliable machines because their support is a jungle-laden mess of automated systems, confused departments that don't know what they do support and what they don't support and then of course redicuously long wait times on simple parts that ship out every day but because Department A is different from Department B, cannot fufill parts from the same stock.
I delt with Apple's support and it was fantastic (got my MacBook Pro and iPod serviced). So far IBM / Lenovo has driven me nuts. Wrote more about it here:
http://www.breakitdownblog.com/2006/10/16/ibm-lenovo-thinkpad-suppo...
That said I really like my ThinkPad T60 so far, but wow... I cannot believe companies like this execute support so poorly still today in this age of automation. I actually go transfers 3x today because I called to find out where my replacement battery was, was suppose to be 3 day deliver... 3 weeks ago.
Department 1: Yes we see your order.
Me: When will it get here? I'll transfer to CRU that can help you.
Department 2: It should have arrived at the end of September. It's back ordered.
Me: Ok, what is the ETA?
Department 2: I'll have to transfer you.
Me: Ok
Department 3: Ok it's back ordered to end of November. If it was replaced after the first 30 days it would be a refurbished part.
Me: When did I agree to that?
Department 3: It's how we handle all hardware replacements.
Me: <sigh>
This is paraphrased, but no joke. This was my 40min call this morning to figure out why my battery replacement hadn't gotten here yet.
Edited 2006-10-16 22:00