Linked by Thom Holwerda on Mon 16th Oct 2006 21:08 UTC
Hardware, Embedded Systems Who makes the most reliable computers? Lenovo, closely followed by Apple, if you believe online service and support company Rescuecom's latest reliability audit, derived from more than 20,000 calls made by the firm's customers during the second quarter this year. Rescuecom assigned a reliability rating to computer vendors. Lenovo, in its guise as provider of IBM desktops and notebooks, scored 243. Apple attained 201. Third-placed HP/Compaq scored a mere 12. Dell's rating was 4, Gateway -12 and all the rest together scored -16.
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my experiences with ibm and apple up to now
by Nedi on Wed 18th Oct 2006 12:33 UTC
Nedi
Member since:
2006-02-09

ibm:
in the last 14 years i bought 5 ibm-notebooks (one of them pre-thinkpad), which all work to this day - the few times i needed service were unproblematic and a matter of waiting just few days.

the only time a laptop needed to be serviced out of guarantee i got a call from the technician who said they'd have to change the motherboard. i told him how the problem occured, he said he'd have another look at it, then phoned back to tell me that he had re-soldered a certain contact, now the notebook was working again and if it was ok for me if he charged one hour repair time.
please note that he behaved that way to a private customer, not a business!!
this notebook is, like the others, still working, couple of years later.

as dektop i have a ibm netvista business-pc, bought secondhand - my second ibm desktop:
both of them not a single problem up to now, the first being retired just because it got too slow.

apple:
one year ago i bought an apple ibook G4 and then, because i liked what i saw, a macmini G4.
the macmini is working fine up to now -
the ibook is another story.

the motherboard already had to be replaced, which was a matter of one week waiting. a month ago the internal dvd/cd-rw-drive stopped reading disks - though it had been used *very* sparingly, i mostly used an external drive especially to spare the internal drive - so it was brought to an apple dealer (it has the 3-year-guarantee).
i told them that i was not very happy that the drive did not work any more though it had hardly been used. they replied, that it might be because i used no-name disks. well - in the first place i was *not* using no-name disks, and second - i'm using the same disks on my pc-dvd-drives, which worked and still work happily with them ...
then i was told that the repair would take ten days, at the most two weeks.

after a week i got a phone-call where i was accused of having tampered with the firmware of the drive. well, i was rather taken aback - it took me a while to get accustomed to the idea that i bring a malfunctioning notebook to the dealer, and instead of repairing it they accuse me of deliberately ruining it... this i something i never encountered when dealing with ibm (or any other pc-dealer, by the way). after some talking they agreed to look at the drive again, seemed to be satisfied at last that it had not been tampered with, so i was told it would be replaced.

about a week later i was told that the ibook was repaired and i could fetch it. luckily when i went to the dealer i first tried it out - the situation had not changed, the drive still could not read any cd or dvd. i looked disbelieving at the representative - he said, reading my mind (which in that situation was not very hard to do) that, yes, they *had* tested the notebook before declaring it repaired, and he couldn't understand how this was possible...

so it is now exactly a month that i brought the ibook to the dealer for a simple guarantee-exchange of a component, and i still haven't got it back.

i guess there's no need to say expressively what conclusions i've drawn from all this ...

few notes:

* now that ibm is lenovo, i don't know how the situation there is now or will develop in the future, having no own experience with lenovo yet.

* i still like apple-computers, some things are fantastic - like the home-dtp-program "pages", which to my mind alone would be worth buying an apple-computer for, i've never seen such an intuitive program *anywhere*.
But i've become quite wary of their hardware now, and with regard to their so-called "support" ... it seems to me that if you are lucky and your apple-computer works, it's ok - but woe to you if something breaks down ...

Before buying an apple, i had looked up in the internet quite a lot of user experiences with apple-computers in different apple user forums, and the general impression i had gathered from there also had been: "ok, as long as they work ...", so this was not entirely unexpected - still i would have preferred to be mistaken. also from the forums i gathered the impression that it has not always been so, that there was a time when apple-computers were really solid, but that's now gone... so they live more from their reputation now, i guess.

sadly i have to say that i will not give a single cent to apple anymore - as long as the computers work, i'll be happy, but when they stop working, if i have to buy second-rate hardware, i'll buy it from vendors with second-rate prices... that's more adequate.

* in a previous post it has been noted that apple-users are more computer-savy than pc-users. that's interesting, because where i live i had a different experience:
the apple-users i know are more the type who just expect their computer to work and don't want to have to understand how and why, while the pc-users i know are accustomed to have to do everything, and practically assmble their pc's themselves.
i also noticed it in the way that apple and pc-dealers treat their customers: the apple dealers i met tend to be patronising to their not-tech-savy-customers, while the pc-dealers have already learned that a lot of their customers know their way around in a pc and sometimes know more about it than they themselves do.

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