Linked by Thom Holwerda on Mon 6th Nov 2006 18:26 UTC
Novell and Ximian "Someone just asked me whether, now that Novell's become buddies with Microsoft, I'll be turning away from Novell/SUSE as one of my favorite Linux distributions. My answer is no. I'm sticking with SUSE Linux on both my desktops and servers. Here's why."
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RE[4]: Er.... Content?
by somebody on Mon 6th Nov 2006 21:23 UTC in reply to "RE[3]: Er.... Content?"
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Which is exactly why people go to companies like Novell for Linux support, they have more on the line, and can be trusted more.

Similarly Red Hat of course, however they certainly don't have the support infrastructure that Novell has.

:) and that would be based on?

RH is larger than Novell, RH has more developers than Novell, RH has 1 hour response time. In all times I contacted their support I received satisfactory result.

Most of Novell developers is focusing on Novell products (just remember how many original SuSe people were laid off few months ago). While RH in general employs a lot of people on various fields. Not that Novell lacks, for example Novell employs Jeremy Allison from Samba...

As far as my experiences tell me both companies have very good support. And if you would force me to choose which one is better, I would say RH after a long thought. Just as is RHEL more robust than SLED in my opinion.

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