Linked by Thom Holwerda on Mon 5th Feb 2007 21:43 UTC, submitted by diegocg
Microsoft "Microsoft quietly raised last week its per-incident support prices across the board for Windows and Office. Support for Windows XP and Windows Vista now costs USD 59 per incident. Prior to the Vista launch, the per-incident support price for Windows was USD 39. Vista users get their first 90 days of support for no charge. Support for Office XP and Office 2007 now goes for USD 49 per incident, compared to USD 35 per incident prior to the January 30 Windows Vista/Office 2007 retail launch. Office 2007 users also get their first 90 days of support for free."
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RE: Disappointing..
by theeil on Mon 5th Feb 2007 23:31 UTC in reply to "Disappointing.."
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Imagine the conversation that prompted this:
Microsoft employee: Linux is now a direct competitor. Look how much redhat charges for support, we can now raise our prices while appearing equally competitive.
Microsoft executive: Sounds like a great idea. This way we can make even more money by selling a defective product.

But this is somewhat misleading because most people get support from their OEM who may not charge anything at all, as long as you continue using Microsoft-only products. I recall a fun chat I had with off-shore support because I could not access safe mode with FreeBSD's boot0: "do you know how to reinstall windows?" I'm just hoping that the premium paid by RHEL users who require support translates to better service.

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