Linked by Thom Holwerda on Mon 5th Feb 2007 21:43 UTC, submitted by diegocg
"Microsoft quietly raised last week its per-incident support prices across the board for Windows and Office. Support for Windows XP and Windows Vista now costs USD 59 per incident. Prior to the Vista launch, the per-incident support price for Windows was USD 39. Vista users get their first 90 days of support for no charge. Support for Office XP and Office 2007 now goes for USD 49 per incident, compared to USD 35 per incident prior to the January 30 Windows Vista/Office 2007 retail launch. Office 2007 users also get their first 90 days of support for free."
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Member since:
2006-06-02
The cost for support is part of what the consumer pays for, it is the cost of doing business. The consumer also pays for Mr. Gates foundation as well as MS employee salaries. Consumers pay for all this along with the privilage of spending large sums of money for buggy software. OEM's are worhless because they push off calls to MS because of software issues? MS fanboys are annoying enough, but MS shills are elitist snobs.
After the "free" support period is over, consumers can of course choose to pay 60 bucks per call, or find another source of support or education. So be it, but I would think that MS would be more interested in solidifying a warm and friendly relationship with their customers duirng a time when the competiton is growing and doing a far better job with satisfying their respective customers.