Linked by Thom Holwerda on Mon 5th Feb 2007 21:43 UTC, submitted by diegocg
"Microsoft quietly raised last week its per-incident support prices across the board for Windows and Office. Support for Windows XP and Windows Vista now costs USD 59 per incident. Prior to the Vista launch, the per-incident support price for Windows was USD 39. Vista users get their first 90 days of support for no charge. Support for Office XP and Office 2007 now goes for USD 49 per incident, compared to USD 35 per incident prior to the January 30 Windows Vista/Office 2007 retail launch. Office 2007 users also get their first 90 days of support for free."
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Member since:
2006-04-21
After the "free" support period is over, consumers can of course choose to pay 60 bucks per call, or find another source of support or education. So be it, but I would think that MS would be more interested in solidifying a warm and friendly relationship with their customers duirng a time when the competiton is growing and doing a far better job with satisfying their respective customers.
Chortle. You know that email from Jim Allchin in which he says he would buy a Mac if he weren't a Microsoftie and Microsoft had lost their "customer focus"? Well, I've never been involved in MSDN which people say is Da Bomb, but as a consumer that last part made me think maybe he actually sent it sometime between the release of Win98 and that of WinME.
OEM's are worthless, but I never had a single call passed to MS; it was always "oh, nobody knows why that happens; reboot/reinstall."