Linked by Thom Holwerda on Mon 5th Feb 2007 21:43 UTC, submitted by diegocg
"Microsoft quietly raised last week its per-incident support prices across the board for Windows and Office. Support for Windows XP and Windows Vista now costs USD 59 per incident. Prior to the Vista launch, the per-incident support price for Windows was USD 39. Vista users get their first 90 days of support for no charge. Support for Office XP and Office 2007 now goes for USD 49 per incident, compared to USD 35 per incident prior to the January 30 Windows Vista/Office 2007 retail launch. Office 2007 users also get their first 90 days of support for free."
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Member since:
2006-01-09
I used to work as a Microsoft Enterprise Technical Router until last year and you would be surprised regarding the number of calls that Microsoft support centers get on a daily basis, ranging from large companies with huge and complex problems to end users having problems to locate their e-mails or asking how to change their wallpaper.
However, I donīt think that the same fees apply in my country although those call were definitely charged after some sort of "grace period".