Linked by Thom Holwerda on Fri 2nd Mar 2007 23:07 UTC
It is rare for me to post a follow up to a review. However, this time I am left with no choice. Remember the television I reviewed? It was a fairly positive review; despite a few annoying glitches, I found the TV to be excellent value for money. Well, apparently, there's a clear cut reason why this television set is cheap. Read and weep.
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Member since:
2005-12-15
// It is perfectly acceptable, in my book, for equipment to be faulty sometimes; statistically it is almost impossible to produce goods without some error margin. However, when you know your product has a problem, fix it. Provide a replacement program. That is the correct course of action. Certainly, you do not send paying customers to a third party website where they must spend 80 USD on a DIY kit for replacing delicate electronic components! //
Agreed. When I was at University studying statistics in my third year, we specifically did work on fault likelyhood and analysis. I can assure you there are SO many ways to manipulate and present fault statistics that it can be misleading. One thing that became clear, is that if you you'll never have a perfect production line.
As for the DIY kit, that's shocking. If that happened in AU, the ACCC would be onto it, slapping Dell around hard (assuming enough people complained). I read an article recently about how Dell are going to turn their company around to be #1 again.. well, with this sort of service and *cough* support, this is very unlikely.