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I think some users are just so conditioned to the idea that CD burning is provided by a third party application that they don't even notice the integrated solution if it stares them right at their face.
Right, that maybe the problem - which may befixable which just adding a "CD Burner" icon in the apps menu that opens the cd burning folder. But. "Usability" is about people being able to use software, so if they can't find what they want despite of being there...there's a usability problem IMO.
For example, you may argue that the "places -> cd burner" menu is "usable". But why should users think of the cd burner as a "place"? And what happens when you've a CD inserted?: You've the cd menu entry, AND the burner entry. IOW, there're *two* menu entries for the same physical thing. And that apparently confuses users.
And then, there's the nautilus burning interface: A "virtual" directory. Sure, you and me know that you should copy & paste the files there. There's only a not-clickable "burn" button. Nothing informs users that they're inside of a "burning app". It shouldn't be to hard to put a small text there: "Drop here the files that you want to burn" or something.
And then, when they move around the directories and they want to return to the CD burning app...how to do it? You can do it, but it's not easy for novice users.
IOW, I think that the nautilus burning interface is just not intuitive. It's very brave to try unify the cd burning app with the file manager, but unless you make things easier, users are not going to use it.