Linked by Thom Holwerda on Tue 19th Jun 2007 10:29 UTC, submitted by binarycrusader
Oracle and SUN Simon Phipps of Sun has responded to the recent criticism of Sun's openness, pointing out that even releasing information that they may already have costs a lot of money. "Jonathan asked me to look into this, to ensure we're pursuing an open path across all of Sun, not simply the software group. We take all input seriously, and we can't solve all problems for all parties, but we're committed to doing our best to faithfully engage with all the communities we serve, in the same spirit as the existing Open Source Ombudsman Scheme. With the support of my team and others in the community I'll try to build a new scheme that is fair and transparent."
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I think one of Theo's main points is that his correspondence with Sun (and other hardware vendors) often results in a lot of hand-waiving and promises that never amount to anything.

Companies love to play PR spin games where they say a lot of big things but then nothing comes of it -- just like politicians before election day.

I've experienced this firsthand -- I recall submitting a patch to VIA for a broken FreeBSD NIC driver they were distributing on one of their motherboard CDs -- it was a four line patch, but without it the driver wouldn't compile. They danced around telling me that it was all taken care of, made me talk to a bunch of different people, and then finally I was told that they couldn't update the sources because some other company owned them. And you know what? They just kept on distributing the broken driver. The grand irony of this is that I later found out from one of the FreeBSD dev's that the VIA driver was a ripoff of the original FreeBSD driver! (modified slightly to work with this specific onboard NIC implementation).

The big problem with some of these companies is that they have little or no consideration for your time. You talk to about five different people who all tell you it's going to happen, and in the end you get shrugged off by an outright lie.

Sometimes they might actually have legitimate reasons for not taking action, but more often than not they feed you a line of bull and hope that you'll just forget about the whole thing. They don't want to give you the truth and say "we can't give you x_thing because of y_reason" as that makes them look bad. It's easier to tell you that they're going to help you and then hope you'll give up and go away on your own.

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