Linked by Thom Holwerda on Tue 10th Jul 2007 18:23 UTC, submitted by estherschindler
Microsoft "Have you ever wondered what really happens to those Windows error reports you can send to Microsoft whenever a Windows app crashes? How many reports it must receive before taking action? Or whether it's worth your time and effort to send duplicate reports if the error occurs repeatedly? I did, and I asked Microsoft. Unfortunately, after a week and a handful of assurances that they were working on responses, the software giant refused to speak with me."
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RE[2]: this is what they do...
by nivenh on Wed 11th Jul 2007 07:16 UTC in reply to "RE: this is what they do..."
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Huh? A bug is a bug is a bug, and an hour spent fixing your so called "corporate" bug costs the same as fixing a "home user" bug. And I'm extremely curious to hear your reasoning about how MS makes money from bug fixes considering all of their patches/service packs/rollups are free.

i don't know how you figure that. imagine this...

corp customer finds a bug during testing. stops rollout due to bug. MS fixes bug, corp customer can then continue to roll it out on more machines, and buy more licenses (1000 more copies of Vista sold to finish the rollout at SmallAndBigBusinessRUS). i'd guess this is a pretty common scenario...

compared to user who finds bug, gets bug fixed by MS at the cost of 10 man hours lets say. user *MIGHT* (if planets are aligned properly) buy 1 or 2 more copies because of this.

sounds like pretty good reasoning to me.

besides, my original post was pretty sarcastic despite there being some possible truth to it. i never claimed it as fact. it wasn't my intention to get anyone's fact-panties into a wad. obviously they do SOMETHING with those reports. c'mon.

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