Linked by Thom Holwerda on Tue 25th Sep 2007 12:28 UTC, submitted by stonyandcher
Critics who blasted Microsoft three months ago for failing to deliver Windows Vista add-ons have again called the company on the carpet, this time for missing its self-imposed deadline to provide promised extras. In late June, bloggers and users were already panning Vista Ultimate Extras as a bust. Extras, available only to customers running the top-end Vista edition, was one of the features cited by Microsoft to distinguish the USD 399 operating system from its USD 239 cousin, Home Premium. Microsoft's online marketing, for instance, touted Extras as 'cutting-edge programs, innovative services, and unique publications' that would be regularly offered to Ultimate users.
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Member since:
2006-04-20
Here in Australia, this sort of thing falls under the Jurisdiction of the Australian Competition and Consumer Commission (ACCC), although the ACCC has been a bit of a toothless tiger when it comes to investigating big companies like MS and administering the Trade Practises Act 1974. Anyone could make a complaint to the ACCC, provided you have exhausted all of the other avenues (writing to the company, small claims etc), and they would investigate the matter. In theory, the ACCC wields a big stick, but in practise they don't often use it to great effect. By the time you have jumped through all of the hoops to get a resolution from the ACCC, Microsoft would have released the next version of Windows...