Linked by Thom Holwerda on Thu 3rd Jan 2008 23:05 UTC
Hardware, Embedded Systems Lenovo is undertaking an Olympic-size effort to establish itself as a consumer PC brand. The Chinese PC maker has found great success with the iconic ThinkPad brand of commercial laptops, a business it purchased from IBM. And now it's taking the world stage with a new line of consumer-focused notebooks called IdeaPad. There will also be a desktop line called IdeaCentre.
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Serious Warning
by theeil on Fri 4th Jan 2008 18:09 UTC
theeil
Member since:
2005-09-18

I placed an customized order on a T61, since it looks to be a well designed, innovative, modern laptop. It looks to me like the lenovo engineers are continuing well where IBM left off with the ThinkPad line.

- The order was placed December 11.
- It was sent to an office by the 12th to be double checked.
- The order was then sent to manufacturing on the 20th. It apparently took them eight days to review the order manually.
- I am told that the order will ship out by January 6th. That's two and a half weeks right there.

When I placed the order, the website quoted 1-2 weeks and said that I would receive a shipping estimate immediately by email, which never happened. I got all of the above information from a service agent who didn't mind digging into the details of the order (the previous person I had talked to gave me quite false information).

Once they do ship it, that won't be the end of the delays though. It also turns out that they also can't ship directly to me, but rather they have to ship to a warehouse in Burlington, then to me because of problems at the Canadian border.

I'd strongly advise anyone against placing a consumer order with them until they get well established. My experience thus far has been miles short of satisfactory. The one reassurance I have is that their technical support seems to be contracted to IBM.

As far as linux instillation is concerned, I really couldn't care less. They already have linux certification with Novell and Red Hat for many products, so I can be confident in being able to install whatever distribution I wish. I think a no-os or FreeDOS option on business models would be quite appealing to everyone since it doesn't force businesses who already have commercial licensing to by another license they won't use anyways, and of course enables complete flexibility for the rest of us.

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