Linked by weildish on Tue 20th Jan 2009 22:11 UTC
Hardware, Embedded Systems A recent unusual rise in Seagate Barracuda 1 TB hard drive fatalities got the company's attention as many customers were angry at the loss of their new drives. The Seagate forum was overrun with users asking for help and complaining of this "plague" that seemed to grip the drives made in Thailand and distributed to most major consumer countries throughout the world, but no one seemed to be able to find the answer-- directly from Seagate or elsewhere. In response to the epidemic, the company has isolated the "potential firmware issue" responsible and has provided a firmware upgrade to those who purchased the drive. Though the data remains intact on the affected drives (the hard drives simply locked up and became unusable), Seagate is also offering free data recovery to anyone who bought the drive and lost data afterwards.
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According to german it-news-page a huge ammount of people and a lot of Seagate-models are affected.

Initially Seagate stated it would be a problem with the firmware-revision. After having issued updates on their website they pulled them back - because some users experienced non-responsive drives right after update (which the update should have prevented in the first place).
It seems Seagate itself isn't even able to predict (by serialnumber and/or firmware-revision) which drives will be affected.

I happen to own a recently bought ST31000340AS, which works but when reading the s.m.a.r.t.-data with smartctl(linux) or hdtune(windows) there are 2 suspicious values:
Seek_Error_Rate - 563423 and growing (it should be 0)
Raw_Read_Error_Rate - also extremely high and growing

All my other hdds from various vendors have zero in these 2 fields.

I mailed discsupport seagate com 4 days ago and included model,serial number and firmware revision - still no response.

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