Linked by Thom Holwerda on Sat 18th Apr 2009 15:13 UTC, submitted by Hakime
In the News "A Customer Experience Index report from Forrester Research came to the conclusion after studying almost 4600 computer users' experiences from 2008 and asking them to score the ease of use of their computers, how enjoyable the experience is and whether or not the systems fulfill their owners' needs. Apple's overall score reached 80 and was not only enough to give it the lead but also leave it as the only company to earn a 'good' ranking in Forrester's view. Every other manufacturer in the list scored significantly lower, with Acer's American label Gateway being closest with a score of just 66; the standing is only 'okay' in the research group's chart."
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Makes sense
by SoloDeveloper on Sun 19th Apr 2009 15:30 UTC
SoloDeveloper
Member since:
2008-03-16

Apple only has to support the OS and the hardware that they make. Small lineup in the end.

PC makers, however, have to hear about how the PC they are using went awry when they started using brand XXYYZZ or some such new hardware / software, and the average PC user will believe that who ever made the machine, be it Dell, HP, whoever, HAS to give the support, even though they are using something that they bought that might, and normally is, the culprit to whatever is the problem to the PC woes they are experiencing.

So yes, in the end, less parts, more official support = better. Plus, go up to a Genius bar once. The Apple support people generally know what they are doing, and know it to.

Edited 2009-04-19 15:31 UTC

Reply Score: 1