Star Ex-Microsoft Employee: Free Software Will Kill Microsoft
Linked by Thom Holwerda on Fri 22nd May 2009 13:58 UTC, submitted by shaneco
GNU, GPL, Open Source Keith Curtis worked at Microsoft for 11 years, coding on Windows, Office, and at Microsoft's research department, before leaving the Redmond giant. Call it a revelation, call it giving in to the devil's temptations, but he's now a complete open source and Linux advocate, and in his new book, "After the Software Wars", he explains why open source will prevail against Microsoft's proprietary model.
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RE: It sounds strange to me
by anomie on Sat 23rd May 2009 00:30 UTC in reply to "It sounds strange to me"
anomie
Member since:
2007-02-26

But when I experience troubles, as a home user, I can only ask for help on forums (and I may not even get a reply in months). If I bought commercial products, I can dial the service hotline/ send e-mail to the company and call for help.


You can already purchase commercial support for Linux (Red Hat, Canonical, Novell, et al.), and the presence of these and third-party services will continue to grow as the user base grows.

I'd actually argue that in addition to paid support, Linux/BSD have a huge advantage over Windows in their free, often very knowledgeable community forums.

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