Linked by David Adams on Mon 25th May 2009 21:22 UTC
OSNews, Generic OSes Over the years, we've occasionally run an "Ask OSNews" feature, wherein a reader asks us a question and we answer it publicly. Lately I've really been enjoying Slate's Dear Prudence advice column and the ever-interesting Straight Dope, and I thought we should see if we can get more OSNews readers to submit questions, and turn Ask OSNews into a more-regular thing. If your question falls outside of our domain expertise, we'll try to track down an expert to help out. And of course, our responses will always be supplemented by further advice from OSNews readers in the comments. Questions are welcome on any topic ranging from OSes and computing to science and geek culture. Contact us with your questions. (Please include "Ask OSNews" in the subject). Today's question is from a young student in Hungary who's seduced by the faraway siren song of Apple's marketing and wonders, "should I switch?"
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RE[7]: hardware NOT more reliable
by kaiwai on Tue 26th May 2009 14:20 UTC in reply to "RE[6]: hardware NOT more reliable"
kaiwai
Member since:
2005-07-06

If the product doesn't work as intended then you have the right under consumer protection to take it back and expect it to be fixed - a product is sold to fulfil a certain task, if it is failed to do so then it is the responsibility of the vendor to fix it.

Again, sitting there complaining without doing anything is stupid - you can do so something, you take it back and say that you attack the USB device and it freezes; you are using the device as intended and it fails to do as it should - the liability falls back on Apple to fix the flaw. If they fail to fix the flaw then you go to the Consumer Commission who will then take it further.

There are processes in place - but you choose not to use them; why is it my fault that you fail to use those processes?

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