Linked by Thom Holwerda on Wed 22nd Jul 2009 18:20 UTC, submitted by tupp
Apple It seems Apple is on a roller coaster ride this week, going from bad news to good news, back to bad news again. A local television station from Seattle, US, forced the Consumer Product Safety Commission via the Freedom Of Information Act to hand over an 800-page report about fire hazards posed by Apple's iPod music players. Experts on consumer safety agree that it's time Apple makes public statements about the fire hazards posed by iPods.
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Should Apple take responsibility...
by mrhasbean on Thu 23rd Jul 2009 00:54 UTC
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...for faulty products? Absolutely. Should Apple compensate anyone injured by a faulty product? Absolutely. Should Apple recall all iPods because some have overheating battery issues? Apple should recall any product deemed by the INDEPENDENT overseer to have a big enough problem to warranty a recall - JUST LIKE ANY OTHER COMPANY HAS TO. Should Apple have to make a public statement about overheating battery issues? Again, if the INDEPENDENT overseer believes the issue is large enough to warrant such an announcement then yes - JUST LIKE WITH ANY OTHER COMPANY.

There are plenty of cases of products with issues, and of coverups, and not just in the IT industry. The following are some examples of issues I've personally seen, and for which I know of no product recalls or announcements by the manufacturers.

I have and use daily a set of Oricom cordless phones in my house. On an extended phone call they heat up dramatically around the battery compartment - to the point where they are just too hot to hold. One of the battery covers is slightly buckled from the heat even. I can't be bothered replacing them because those long calls only happen occasionally and we have learned to swap handsets when they start getting too hot to handle.

Recently while on holidays we visited some of my wife's cousins who have an Xbox 360 that has warped its case and caused the laminate on the cabinet that houses it to bubble. I know nothing of the internals of the 360 so have no idea how this could happen, but I have seen the results. I don't know if this is a known issue with them and frankly don't care - and my wife's cousin doesn't seem to care either.

A few months ago a work colleague had to shut his (Dell) laptop down and wait nearly 10 minutes before he could unplug a USB memory stick that was way too hot to handle. After the incident his only comment was that he now knows not to leave it plugged in so long. I can't even remember the brand of the memory stick because some people only major on the majors.

There are examples of these sorts of things everywhere - vehicles that have known issues that aren't recalled because the percentage of them affected by the problem is too low - every day household appliances that have defects that aren't considered life threatening and again, percentages very low, so nothing is done about them, and of course MP3 players and laptops that have overheating issues with batteries. In our household we have an original 5Gb iPod, two Gen III iPods, two iPhone 3G's and one of the mini-clip type Shuffle's, none of which have ever exhibited any battery overheating problems. My PowerBook's battery gets hot if I use it in a manner that restricts airflow to it, but none of the iBooks we've owned have had any issues.

I think we hear more about the Apple issues because Apple hating with cheerleaders like Thom seems to have become a sport following the resurgence of the company after Jobs' return - something we just don't see for other vendors.

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