Linked by Thom Holwerda on Wed 19th Aug 2009 16:23 UTC, submitted by Moulinneuf
Mozilla & Gecko clones Remember the very detailed proposal Microsoft submitted to the European Commission not too long ago about the browser ballot? This was quite the detailed proposal, covering just about every possible aspect of such a ballot screen. Responses were positive from within the EC, but now it seems that according to the Mozilla Foundation, the proposal is not good enough.
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Support a key issue
by Yamin on Wed 19th Aug 2009 22:10 UTC
Yamin
Member since:
2006-01-10

One of the most under appreciated aspects is: support.
And no, I don't just mean home user support.. It's about corporate support... the entire verification aspect.

This is true of any company. You try and keep the variants you need to test down.

So right now, if you're Microsoft or even some random company, you can reduce your testing by knowing that IE is installed. If a customer calls in, the first thing you check is... does it work in IE?

It's very costly to support variant after variant. I recently called my ISP and they've recently started a policy where they won't even talk to you unless you are hooked up directly to the cable modem. I was pretty pissed, but at the same time... given the lack of general computer knowledge by home users and the vast array of home routers, it's probably a smart policy.

Think of all the things that can go wrong if this became more than a link to simply download browsers.
- What if the install breaks...
- Security issues of automatically installing something
- what options to choose on install
...

As to the icons... let them stay. So that in the end, you can always tell a customer... click the IE link and run and see if it works.

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