Linked by Thom Holwerda on Thu 10th Sep 2009 22:43 UTC
PDAs, Cellphones, Wireless Earlier this week, I detailed a number of things Apple could learn from how Palm handles its phones, operating system, and applications. Today, news broke out of the first application rejection from Palm's App Catalog, and from this and Palm's actions surrounding this rejection Apple can again learn a whole lot.
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by Hakime on Fri 11th Sep 2009 07:23 UTC
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"Now, let's look at what Palm is doing right, as compared to Apple. First of all, the reason for rejection was clearly communicated to the developer - he knew exactly why his application was rejected, and has a clear understanding of how to possibly fix it. "

Fron what i saw in the Apple developer mailing list, this is what it does. If there is a bug, they show where it is, If the app violates the SDK agreement, they say you why. If it duplicates some sort of functionality, they say you why they think so. I am sure that Apple has maybe not done that perfectly for some cases, but pretending that Apple never does it is plain wrong. Are you are member of the iPhone developer program so that you can bring some personal experience and not relying your argument on "this other guy says that"

I am developing an app for visualizing 3D data from physics simulations on the go with an iPhone, and having communicated with Apple directly concerning some implementation issues, i did not get the feeling that they treat me bad. They were on the contrary very helpful fixing my problems and i therefore i can't imagine that they won't also be open to help developers so that their app gets approved.

"The second thing Palm is doing right is immediately responding to this issue publicly."

You can't be serious. Why the process of improving applications which a technical process should be exposed publicly? That does not make sense at all. Do you believe that Apple should respond to every report written by some non-competent pundit out there? And we all know the numbers, don't we? Apple gets 8500 apps for reviewing every week, 20% of them are not approved as originally submitted. Do you believe that Apple should make a public announcement for every of those 20%? Be serious please.

"It makes sure that it is the users who decide which applications they run, and not Palm, Apple, or whatever."

That makes little sense because the world is not the Disney world that you have in your mind. We are talking about phones, a new terribly huge market for malware, virus, data stealing, etc, there has to be an authority that makes sure that the user is not using a dangerous applications and any application is potentially dangerous.

"Palm has clearly learnt from the total lack of communication and transparency from Apple towards its developer community."

Apple has not been perfect in that regard, granted, but calling a total lack of communication when precisely an executive of the company (Shiller) has started to address some concerns is quite showing your lack of information. And cf my personal experience mentioned above.

"Now, you could argue that Apple's App Store is a whole lot larger, with a whole lot more rejections going on. This is not an excuse - the App Store is the size it is, and its size is not an excuse to mistreat your third party developers. Apple could've seen this coming. They could've hired more people. They could've appointed a developer community manager - instead of having the acting CEO send out a few emails for marketing purposes to quickly sooth the community."

Yeah sure Holwerda knows how to do it! You are surely the one that should manage all of that. OK so go on, go to teach experienced people (who are not perfect, fairly enough) how to manage the review of 8500 applications a week. Sure they should hire more people, that so easy to say from a guy who never worked in a company, what do you know about hiring people? And do you believe that it is that easy? It is not hiring them only, it is to make sure they are competent, those people are engineers.

You are far to have this level of education, so please just don't talk about what you don't know. I mean are you really serious that you feel yourself conformable to give advises about something that you don't understand? You have no idea (i do not either as i am not working at Apple) what it takes to operate the App store, no idea.

And you seem to be sure that Apple mistreat its third party developers. What do you know about that? Are you developing for the Mac or the iPhone, what do you know about dealing with Apple as a developer? You are not writing any software for those platforms, what is your experience on the matter besides basing your reasoning on sensational press.

And put the things in perspective, Apple approves 95% of applications within 14 days, this number is from the report that Apple gave to the FCC. How can this interpreted as mistreating developers? I don't get it, i don't get your reasoning. I am sorry, you say non sense.

Put things in perspective, looking at App stores numbers, we have here a rejection rate of less than 0.03% out of 65,000 apps, how can be this interpreted as mistreating developers?

You miss everything because you don't know what you are talking about.

"The list of things Apple could learn from Palm is growing. Many people think that the success of the App Store means Apple's model is perfectly valid and successful, but let me point out that popularity is generally not a valid measurement of quality. If it was, Windows would be the best desktop operating system, and Mac OS X would be a total mess."

Quality? To what it comes to users, the App store is the best out there, no question. To what it comes to Palm, their store is just here to say to the world that "we also do it", and so far it does not work very well for them. And i find funny that you praise Palm in the way they operate when in comparison their store is ridiculously small compared to the App Store, and by definition they are facing an extraordinary less complex challenge in order to manage the sort of infrastructure which is behind the App Store.

And oh, yes Palm is so nice that the only thing that they came up for their users in order that they can sync their devise to a computer is to steal someone's else software and violating the rules for using USB devises.

Well yes Apple should definitely learn from Palm, the same Palm that did not see the revolution of the App store coming, the revolution of multitouch coming, etc, etc, being now the one playing catch up in order to survive besides having been on the market for years.

Sure Apple, you should learn from Palm.... Oh even better, Apple, you should listen to Holwerda, he knows so much about how to do it better than you do it know, and this dam Steve Jobs did not even hire Holwerda as Chief executive for the App Store yet, how it comes?

Edited 2009-09-11 07:38 UTC

Reply Score: 13