Linked by Thom Holwerda on Mon 21st Sep 2009 19:16 UTC
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Member since:
2006-06-21
Are you sure? Because AFAIK all ISPs put a clause that describes quality of service in their contracts. It's usually mandated by law. Now, it may not be in any terms you'd recognize. It's probably something like "these services comply with class X as defined by Whoever". And when you look it up you discover that "class X" means the crappiest possible kind of connection there is, and you're basically paying for wishful thinking.
If they didn't have any such clause in their contracts then yeah, you'd be entitled to get on their case entirely on the merits of their advertising. You can probably still do that, in countries which have strong consumer protection laws and enforcing state-mandated bodies which act in their interest at no cost for them. Which is the case for many EU countries.