Linked by Thom Holwerda on Fri 27th Nov 2009 20:45 UTC
Hardware, Embedded Systems Now this is an interesting case. Late last week news got out that Apple is refusing to repair machines still under AppleCare from customers who smoke, citing health risks from second-hand smoke. Wait, what?
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Show me the picture
by fuzzywombat on Sat 28th Nov 2009 17:08 UTC
fuzzywombat
Member since:
2006-11-21

This reminds me of the time when a word got around that Sony refused to honor the warranty of a PS3 because the console had too much dust. Internet jumped on the story and vilified Sony has the evil corporate machine that's once again trying to screw the consumers. But then Sony released a picture of the PS3 in question. That PS3 looked like someone shoved a bucket of dirt into it. The amount of dirt was so excessive that it was pretty obvious the damage was due to abuse and neglect on the part of the user. The public opinion turned the other way around pretty quickly after the picture was released.

For me I would like to see a picture of the machine in question which prompted this response from Apple. It's easy to vilify Apple but we have no idea what the condition of the machine to really take sides on this issue. However having said that I do think it's overreaching to make a blanket policy decision for all machines in a smoky environment. I think it has to be handled in case by case bases.

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