Linked by Thom Holwerda on Fri 27th Nov 2009 20:45 UTC
Hardware, Embedded Systems Now this is an interesting case. Late last week news got out that Apple is refusing to repair machines still under AppleCare from customers who smoke, citing health risks from second-hand smoke. Wait, what?
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Apple's mistake
by richmassena on Tue 1st Dec 2009 05:28 UTC
richmassena
Member since:
2006-11-26

I've worked on a couple of exceptionally nasty computers, clogged with tar and loose tobacco. I don't relish the idea of ever working on one in that state again. Provided, the tar or smoke wasn't the cause of the problem, I don't see how Apple can deny the warranty, especially if they didn't spell it out in the warranty agreement.

I'm starting to think this is all part of Apple's market strategy. Their capricious app store behavior, this, their missing desktop option. It's all a plan to keep Apple in their comfortable high-margin niche. Any time Apple becomes too popular, they take it down a notch. They don't want to be the next Dell or Microsoft.

That aside, this situation is fair game for other vendors to step in a explicitly remind potential customers that they will honor warranties on computers that have been smoked around.

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