Linked by Thom Holwerda on Wed 17th Feb 2010 12:29 UTC
Editorial Recently, a story about people mistaking a news story for the Facebook login page has received considerable media attention. It's currently being seen by many as justification for the recent trend in locking people out of their computers for their own protection - but anyone with even basic mathematical skills and a calculator should come to the conclusion that this story has been blown way out of proportion.
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confused != insecure
by ggiunta on Wed 17th Feb 2010 17:54 UTC
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What Thom seems to be missing is not the fact that 1% of fb user are so clueless (so what? people complain about windows being broken every day, and still have been using it for years), but the fact that their behavior is ripe for abuse.
In this particular case password harvesting for 0.01% of the fb user base - think if it was the google nr. 1 results page for "my bank login".

I'm not at all for locking down computer and dumbing down interfaces - what I think is needed is INSANELY GREAT interfaces.

And you need to have mad design skillz and extreme empathy to produce those - I have seen people having completely hidden the location bar from their IE configuration for a couple of years, and I applauded google at the time for building a 'better location bar' than the real thing, but did not have enough psychological insight to foresee this accident coming.

The funny thing about those people who left comments is really that they spent some time to post a rant but 0 seconds trying to understand what was happening.

If we'd have to learn some lessons here is that a good interface is maybe one where users can post all they want and an advanced AI robot parsers their rant and gives them clues. But, afaik, ai robots are so dumb they freak off even the dumbest of people...

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