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Member since:
2009-02-11
What if the user doesn't want to learn how to ride a bike? To break from your analogy, a user doesn't want to "use a phone". He wants to share his photos, send an email or whatever.
This situation is primarily our fault ("our" in a very broad way; as in our industry). Some point in the past, we decided that computers aren't going to stay on the server rooms, but there is going to be one in every home. Since this is the direction we've taken, we have to actively support it by providing "training wheels" to everyone who needs them. Since you could say that generally a mobile app's audience needs these training wheels, you can't just shout RTFM to anyone who is confused and expect to be successful.