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Member since:
2010-08-16
Yeah, found it - at least a similar one.
It conveys these points, translated into people-speak:
1] Ubiquitous video phones means, from a social conduct standpoint, that you either always use or never use the video feature. It would be "odd" if you didn't, if it was established practice.
2] Point 1] thus "forces" people to show their face when groggy (the many girls who depend on makeup wouldn't be able to answer), unable to make unwarranted sick leave calls (who haven't at one point or another?), uncomfortable calls would become even more so, etc, etc.
Hence, people hate video calls, except maybe under well defined office hours where the above points matters less. But even then, most people just don't want any of it (exceptions exists.)
Making the case for video-chat is dead on arrival.