Linked by Thom Holwerda on Sun 20th Mar 2011 20:20 UTC
PDAs, Cellphones, Wireless A major deal just went down in the United States, which seriously shakes up the mobile industry on the other side of the pond: AT&T has announced it plans to buy T-Mobile USA from Deutsche Telekom.
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RE: FFFFUUUUUUUU...
by ricegf on Mon 21st Mar 2011 11:28 UTC in reply to "FFFFUUUUUUUU..."
ricegf
Member since:
2007-04-25

I'm not sure what will happen with my beloved N900, either. *sigh*

Ironically, I began shopping for new broadband and HDTV service 7 days ago. I went to att.com to log in and review my bill, and was greeted by a video touting their new login process to "improve customer satisfaction".

Didn't work.

Instead of my longstanding username, they wanted my landline phone number. Unfortunately, both their website and their telephone support bots insist the phone number printed on my AT&T bill isn't an AT&T number.

The only human I've found at AT&T after a week of exploring their endless menu systems was a sorry excuse for a human somewhere in the bowels of a network repair center, who told me that they no longer have real people in real stores (except to sell you a cellphone on a 2-year lopsided contract), and that "it's hard to get through on the customer support (sic) line".

So, I have to find new providers, and then send AT&T a certified letter return receipt requested via the USPS (another paean to crappy monopoly service, but let's not go THERE). SO glad I don't do contracts.

And now I'm about to lose T-Mobile and the nice people who have been so helpful there. Do you know that when my N900 dropped off of 3G, even though they don't "support" the N900, their phone support actually researched the problem and provided a solution? Can you imagine anyone at AT&T doing something so... useful?

***sigh***

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