Linked by Thom Holwerda on Sun 20th Mar 2011 20:20 UTC
PDAs, Cellphones, Wireless A major deal just went down in the United States, which seriously shakes up the mobile industry on the other side of the pond: AT&T has announced it plans to buy T-Mobile USA from Deutsche Telekom.
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Break away
by latreides on Mon 21st Mar 2011 13:15 UTC
latreides
Member since:
2011-03-20

Part of the "deal" that I signed a contract with TMobile for was TMobile customer service. This may seem like a no brainier, but its at least 50% of the reason I switched from AT&T and signed up with them. If they take away a feature (TMobile customer service) and exchange it for another (AT&T...I hesitate to call it customer service...) is this grounds for terminating my contract without an ETF?

Instead of my longstanding username, they wanted my landline phone number. Unfortunately, both their website and their telephone support bots insist the phone number printed on my AT&T bill isn't an AT&T number.

I have had this same issue with AT&T and an "invalid" phone number on my bill (we have AT&T DSL), the website and automated customer service tell you (even for DSL) to use the number on my bill (the same number I have used many times before) however their (new?) online system claims that because it begins with a zero, it is an invalid number, it took hours to finally be able to pay my bill.

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