Linked by Thom Holwerda on Fri 20th May 2011 20:37 UTC
Apple I have personally tried to pretty much let the whole MAC Defender trojan thing pass by, since we're not a security website. However, we have an interesting turn of events this week. An article over at Ars Technica quotes several anonymous Apple Store employees as saying that the infection rate of Macs brought into the Apple store has gone up considerably. More interestingly though, Apple's official policy states that Apple Store employees are not allowed to talk about infections to anyone - they're not even allowed to inform Mac owners if they find the infection without the customer's knowledge. Another interesting tidbit: Apple mandates the use of Norton Antivirus on company Macs, according to one Apple Store genius.
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Patch the User
by Moredhas on Fri 20th May 2011 21:39 UTC
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This just goes to prove that the biggest security risk is still the user. Same goes for your house, give a disreputable character the house keys, don't be surprised when your TV is gone. On the one hand, Apple are right that they don't HAVE to do anything, but it really harms their image and their security track record. I don't expect them to fix it on every computer, but some user education wouldn't go astray. They're so fond of forcing things on people, so why can't they force a slideshow on people the next time they turn on their mac?

A side anecdote about users. Apple are right not to remove this for them because of user objections. I've mentioned a thousand times here I work in a phone shop, and worked in an internet cafe / repair place, so this makes for a modest pile of user anecdotes. At the internet cafe, I found more than enough computers brought to us with exactly this kind of scareware installed on them. I removed it, and the idiot users, even after I explained what it was, wanted it back. I was more than happy to oblige after their rather friendly advice. Flash forward a couple of years, and a customer came into the phone shop with one of those "you've just won a MILLION POUNDS in the MEXICAN LOTTERY!" messages, asking HOW TO CLAIM IT! As if the helpful URL in the message weren't enough. A co-worker deleted the message for them, and they threatened to sue. They in fact DID go to their lawyer, we found out, when the lawyer called us up just to laugh about the customer. Seems there are some lawyers out there who won't take just any case.

So, my point is, the users are dullards, and likely to get angry that someone has arbitrarily removed their paid software, whatever the intent.

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