Linked by Thom Holwerda on Wed 25th May 2011 17:02 UTC, submitted by kaiwai
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Member since:
2007-03-07
The reputation AppleCare has? You mean like the three hours cumulative that I had to spend on the phone with them get them to replace a defective Mighty Mouse? As the tech made me do things like try different USB ports, create a new account and try the mouse from there, etc., even though I already had tried a different mouse and it worked fine? And even though the Mighty Mouse was widely known to have problems with the scroll ball failing after just a month or two of use (a problem Apple never admitted).
My experiences with AppleCare have been largely negative, with them refusing to admit they have hardware problems or design flaws, wasting my time making me perform useless troubleshooting procedures that I already know will not solve the problem, etc.