Linked by Thom Holwerda on Wed 25th May 2011 17:02 UTC, submitted by kaiwai
Mac OS X Well, it took them long enough. Apple has finally acknowledged the existence of the MAC Defender trojan, and has offered removal instructions. The company has also promised a security update to Mac OS X that will block MAC Defender and its variants from working. All this information was published in the form of a support document on Apple's website. Update: Well, that was fast. A new variant of the trojan, called Mac Guard, has been discovered. Unlike previous variants, this one does not require users to enter their administrative password.
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RE[3]: Finally
by pantheraleo on Thu 26th May 2011 14:44 UTC in reply to "RE[2]: Finally"
pantheraleo
Member since:
2007-03-07

Thanks for your anecdotal evidence of one occurrence. You having a bad AppleCare experience != AppleCare universally bad.


I've had other bad experiences with AppleCare at work as well. Including ridiculously long hold times, and even Apple itself not supporting certain features of their OS. We were having issues with Active Directory integration for example. Microsoft was actually more helpful than Apple was when it came to resolving those issues on our Macs so that they could integrate properly with Active Directory, even though Microsoft did not write OS X, and had no obligation to support getting it to connect properly to Active Directory. As far as Microsoft is concerned, Macs are not a supported client. Mac integration with Active Directory is entirely Apple's doing. Yet Microsoft was more helpful with getting it work than Apple was.

Edited 2011-05-26 14:53 UTC

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