Linked by Thom Holwerda on Wed 25th May 2011 17:02 UTC, submitted by kaiwai
Well, it took them long enough. Apple has finally acknowledged the existence of the MAC Defender trojan, and has offered removal instructions. The company has also promised a security update to Mac OS X that will block MAC Defender and its variants from working. All this information was published in the form of a support document on Apple's website. Update: Well, that was fast. A new variant of the trojan, called Mac Guard, has been discovered. Unlike previous variants, this one does not require users to enter their administrative password.
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Member since:
2007-03-07
The instructions that AppleCare reps were given regarding the malware problem is more evidence that AppleCare leaves a lot to be desired. And of course, then there was this gem that I got when I called AppleCare about my early MacBook pro running too hot:
AppleCare: The MacBook Pros do not run too hot and are within tolerances. It is normal for them to run hot.
Me: It's so hot that I can't even use it on my lap. The bottom gets uncomfortably hot. I should be able to use a laptop on my lap. If I can't that means the system is running to hot.
AppleCare: We aren't selling them as laptops. We are selling them as notebooks.
Yes, that is honestly what they told me.
Edited 2011-05-26 15:08 UTC