Linked by Thom Holwerda on Wed 25th May 2011 17:02 UTC, submitted by kaiwai
Mac OS X Well, it took them long enough. Apple has finally acknowledged the existence of the MAC Defender trojan, and has offered removal instructions. The company has also promised a security update to Mac OS X that will block MAC Defender and its variants from working. All this information was published in the form of a support document on Apple's website. Update: Well, that was fast. A new variant of the trojan, called Mac Guard, has been discovered. Unlike previous variants, this one does not require users to enter their administrative password.
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RE[6]: Finally
by polaris20 on Thu 26th May 2011 15:14 UTC in reply to "RE[5]: Finally"
Member since:

Me: This MacBook Pro has difficulty waking from sleep; but it's inconsistent and difficult to reliably reproduce. However sometimes I have to hold the power button down.

AppleCare: Why don't we just go ahead and swap that out for you. Did you do a Time Machine backup? If not, we can walk you through that, as well as restoring from it on the new laptop.

It's not just Apple either; Lenovo does well for us too. But really posting all of the experiences we have online really doesn't prove anything.

If you're not happy with Apple's service, I would suggest you either stop buying their products, or, if you're not responsible for these decisions, petition your superiors to do so.

There's no reason to buy a product you find unreliable, with service that is subpar. There are a lot of great companies out there to buy quality computers from. Apple isn't anything special in that regard.

Edited 2011-05-26 15:16 UTC

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