Linked by Jennimc on Sun 17th Jul 2011 21:46 UTC
PDAs, Cellphones, Wireless In Taiwan, Google recently stopped showcasing paid applications in its marketplace owing to the continuing fight that arose merely because of the change in the return policy, when it was dramatically reduced to just fifteen minutes from 24 hours. In related news, "Apple has rolled out a new refund policy in the Taiwanese versions of its App Store, Mac App Store, and iBookstore. The changes, reported by IDG News this morning, give app buyers the option to get a refund on paid applications and e-books within seven days of buying them from one of Apple's digital storefronts."
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Apple needs this return policy everywhere
by theosib on Mon 18th Jul 2011 18:37 UTC
theosib
Member since:
2006-03-02

Last week, I bought a game from Apple's App Store that claimed to be iPad compatible. Only after I had downloaded it did I discover that in fact there is a seperate version specifically for the iPad, and that's the one I wanted. I called Apple, and they agreed to refund it as a "one time exception". People need to be able to get refunds not just because some apps are crap or don't do what you expected, but sometimes the descriptions are misleading and you buy the wrong thing.

Incidentally, since their refund system is entirely manual, it appears that the iPhone version of this game was still on my system, and I could still play it on my iPhone, even thought I didn't pay for it. It just didn't seem right to keep it, and it would suck to play on the iPhone anyway, so I deleted it manually. But while it would be bad to retroactively remove an app you paid for and want to keep, it only seems fair to remove your rights to an app that you got a refund for. Apple seems to just refund the money and let you keep the app. Maybe that's a safer policy, or maybe it isn't a policy and just an accident of no formal refund system.

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