Linked by Thom Holwerda on Mon 29th Aug 2011 22:27 UTC
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Member since:
2007-07-23
You honor me unduly :-) But I do have 10 years experience giving and organizing professional software trainings. And my experience with even completely new users is somewhat contrary to the findings of the article.
It always annoys me somewhat when choices (any choice for that matter) are defended based on what supposedly 51% of the users want. Architects work differently than how 98% of the people would go about when designing buildings. Does that mean that they should adjust to the majority, or that the majority can learn something from them?
What you call 'power' users, I would rather call 'users with a professional interest' -- users that are willing to invest some time in the tools they need.
The users the ribbon caters to, are (IMHO) instead users that expect software to not only tell them how they need to do something, but also take them by the hand and tell them what they want to do.
Don't take me wrong, there's nothing wrong with that. What irks me is not that software makers want to make their products accessible to more users (which makes moral and economical sense), but that the natural limitations of those users (such as lack of experience or interest) are taken as the 'better' approach.
It wouldn't have been too difficult to just make everybody happy and add a setting to present the information contained in the tabbed ribbon as simple classical text based menu's. Which for me proves this has more to do with brand and product identity (just like Apple's Finder with all it's limitations) than with useability.