Linked by Howard Fosdick on Sun 18th Dec 2011 05:12 UTC
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Member since:
2008-04-10
When I was working for Optus, I had to take customers through their contracts, explaining every clause, and then lead them through a checklist which restated everything in point form. They'd have to confirm each point as understood. Australian consumer law frowns on shoving something under the customer's nose and saying "sign this". The responsibility lies with the customer service representative to ensure the customer understands. Not that it goes that way with most salesmen, but I have scruples and a desire not to get charged with a breach of the Trade Practices Act, and fined more than three times my annual income...