Linked by Thom Holwerda on Mon 27th Feb 2012 12:22 UTC
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Member since:
2009-07-08
"there are many places of Spain where the only available services are those offered by Telefónica"
That's required by law. They are the dominant operator. Also, they became a corporation after being the state monopoly and that was part of the deal. They just can't stop providing those services. If they could, they would.
Sure Vodafone or Orange have a bad customer service. As a matter of fact, there's no such thing as a good customer service in Spanish telephony, but this news has nothing to do with B2C, but B2B. This is not about Telefónica dealing with their customers directly (which is plain abuse ordinarily). It's about Telefónica sponsoring a very interesting project. As I said before, hopefully they're just pouring money into it, not providing any technical advice or direct participation.