Linked by Thom Holwerda on Wed 29th Feb 2012 09:47 UTC
Hardware, Embedded Systems This morning, I experienced the nerd equivalent of a Black Friday $50 iPad sale. At 07:00 CET, the first batch of the much-anticipated Raspberry Pi went on sale, and while Raspberry Pi itself was very properly prepared, the two large international retailers actually selling the device weren't - despite warnings from Raspberry Pi about the enormous amount of traffic that would come their way, the two sites crumbled to dust within seconds. There's good news too - the cheaper model A has seen its RAM doubled at no additional cost.
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RE[2]: Very Generous!
by Risible on Wed 29th Feb 2012 12:25 UTC in reply to "RE: Very Generous!"
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Perhaps because they knew from first hand experience how that would likely bring the resellers' servers down? 100,000+ rabid geeks hitting F5 for 24 hours prior to launch would mean there would be no servers to order from at launch time.

That's not what he's saying. They should have had the direct links ready, and then when they posted their static page live at 0600 they should have included those links.

Instead they posted the vague "Just search for Raspberry Pi!" message. That's stupid - so now they are generating more traffic as people run searches on the store servers, bogging the servers down even more.

The RPi website stayed up because there was nothing on it, was pulled shortly before the launch and didn't stay up all the time, it just managed better than Farnell and RS.

That was a smart move, and I applaud them for it. How else did you expect them to be able to stay up? Once again you display an utter lack of common sense.

Once again, its you who doesn't understand. He was posting in response to the Raspberry Pi team's asinine tweets where they kept exclaiming "Hey, it's not our fault! OUR server stayed up the whole time!" Of course it did, you served up a static page that most people only viewed once. You didn't have to withstand 100,000 people trying to place an order. It was a stupid response on the part of the Raspberry Pi team.

I don't see how they could have done better, apart from securing several more vendors. But for each vendor they may have added, it would be yet another bunch of hoops to jump through. I think they did a fantastic job considering the entire situation.

They should have vetted their vendors better. They should have included direct links to the product pages, rather than leave their customers frantically searching for the correct page. One of their vendors, as it turns out, isn't even selling the product.

They should have handled their response to the crisis better, with more mea culpas and less blaming it on the vendors. They were disingenuous at best with their "Hey, we told the vendors it would be popular" replies. They still are sticking to the "It's the vendor's fault, not ours" company line.

How many tweets did we see where they moaned about how mean the tweets they were getting were, rather than useful concrete information.

They made many poor choices and have offered no apologies to people like myself who stayed up until 2:30am attempting to order their product. It was a botched launch from start to finish, and the fact that fanboys like yourself continue to defend them amazes me, quite frankly.

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