Linked by Thom Holwerda on Wed 11th Apr 2012 23:51 UTC, submitted by bornagainenguin
Google "Just got off the phone with Google over their Android app store (Market or Google Play to those keeping track of the name changes) about an application that I purchased that can no longer be found. Evidentially their new policy in the Market can be summed up as a head shrug and the words 'I got mine'. They have decided their fifteen minute refund window is not only absolute, but also applies even in cases where the developers are actively screwing over their customers." Yes, it's an angry rant, and yes, if that bother you, you can skip it, but the guy or girl has a point. Google has some major work to do on the Play Store.
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Different experience
by rsmithers on Thu 12th Apr 2012 15:07 UTC
rsmithers
Member since:
2011-08-03

There was an app that I'd intended to purchase during one of their major sales. I'd already gotten the app through Amazon's free-app-of-the-day, but it was worth $0.10 or $0.50 (I forget which sale it was) to not have to use Amazon's DRM wrapper when I launch it. Unfortunately, Android Market thought the app was already purchased, and I couldn't buy it at the time (nor download an update from Google). It stayed in "purchased" state until I contacted support recently. When I mentioned my failed attempt at buying it on sale (I didn't actually ask for anything, mind you), the rep said that if I wish, I can buy it now, and they'll refund the entire purchase price.

Sounds like decent customer service to me.

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