Linked by Thom Holwerda on Wed 18th Apr 2012 23:37 UTC
Apple Dude buys $4000 MacBook Pro. GPU make/model in this laptop is proven to be defective. Apple launches repair program that covers the machine. Apple refuses to fix or replace the dude's $4000 laptop. Dude tries several different ways of getting Apple to admit fault. Apple doesn't budge. Case goes to court, in front of a judge. Apple sends two (2) (twee) (deux) (zwei) (dos) (dva) (dau) lawyers to handle the case. Dude takes care of his own defense, obliterates Apple. Judge summons Apple to pay for the laptop and court costs. During the court case, the Apple lawyers admit openly that replacing the logic board would have cost Apple nothing, since Nvidia foots the bill. Apple paid for two, most likely quite expensive lawyers, to prevent having to pay nothing to replace a laptop. This is pure insanity.
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by redshift on Thu 19th Apr 2012 02:41 UTC
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So a factory option GPU over-clock would be a reason to wiggle out of a warranty? I have never had a problem like this from Apple. But I have had Sony give me a runaround that was never solved to my satisfaction.

I had a iMac that had a stuck pixel that they repaired under warranty and a week later it had video card failure. After those were fixed it has been a solid computer for 5 years. They gave me no hassle other than a couple of days without my computer while they ordered parts. (mine had a 8800 GT... I guess Nvida strikes again)

In general it is better to lose a sale and get a happy customer than to be greedy and lose dozens by word of mouth from an unhappy one.

Edited 2012-04-19 02:43 UTC

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